Free Shipping on orders above 299 AED

Easy Exchange & Refund

We want you to love every purchase. If you need to exchange or refund, follow the steps below and our team will handle the rest.

Step 1
Request exchange or refund

Open a support ticket with order number and reason within 14 days of receipt.

Step 2
Send the item back

Pack the item securely with original tags and send it through any of our drop-off locations.

Step 3
Get confirmation

Once we receive and inspect the item, you will get a confirmation email before refund/ exchange.

Need help?

Contact our customer service team for personalized guidance.

ert@ayzme.com